TechSETS has developed a comprehensive matrix of skills needed to support technology services in California schools.

Below are identified services, arranged by category. Within each category, services are broken into related tasks and skills needed to support the service. TechSETS, working with training providers and others, is continually aligning training and other resources to the tasks and skills for improved access to appropriate training.



Multimedia
Essential services to be provided:
 Audio/Video Conferencing
 Streaming Media
Related Tasks:
 Analyze requirements for media streaming
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Related Skills:
·  Ability to assess user needs
·  Ability to develop cost/benefit analysis for Internet-based video streaming
·  Ability to map network hardware to network performance requirements
·  Ability to map requirements to product solutions
·  Ability to measure network bandwidth utilization
·  Interpersonal communication skills
·  Knowledge of Internet-based video streaming components
·  Knowledge of network hardware components
·  Understanding of media distribution options (e.g. - live webcasts, on-demand)

 Design and implement media streaming
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Related Skills:
·  Ability to anticipate bandwidth requirements
·  Ability to configure browser security options
·  Ability to configure network addressing
·  Ability to configure network hardware
·  Ability to create route tables
·  Ability to install service packs and hot fixes
·  Ability to install software
·  Ability to troubleshoot network connectivity problems
·  Knowledge of web browser components and options
·  Understanding of client/server communications
·  Understanding of distributed media production issues
·  Understanding of Internet protocols
·  Understanding of network communication protocols
·  Understanding of network infrastructure and services