TechSETS has developed a comprehensive matrix of skills needed to support technology services in California schools.

Below are identified services, arranged by category. Within each category, services are broken into related tasks and skills needed to support the service. TechSETS, working with training providers and others, is continually aligning training and other resources to the tasks and skills for improved access to appropriate training.



Software
Essential services to be provided:
 Custom Application Development Services
Related Tasks:
 Analyze business processes
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Related Skills:
·  Ability to assess user needs
·  Ability to design and conduct user surveys
·  Ability to evaluate scope and value against available resources
·  Ability to map requirements to product solutions
·  Interpersonal communication skills

 Analyze customer requests and explain capabilities
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Related Skills:
·  Ability to compare needs with existing software
·  Ability to conduct customer interview and assess needs
·  Ability to produce results within a given time frame
·  Ability to provide product demonstration to customer

 Create Software
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Related Skills:
·  Ability to break requests into functional tasks
·  Ability to compile, link and set code
·  Ability to create test scenarios
·  Ability to diagram business logic
·  Ability to document and present recommendations
·  Ability to manage projects
·  Ability to negotiate and work with vendors and consultants
·  Ability to perform software quality assurance (Q&A)
·  Ability to sequence and prioritize components
·  Ability to think algorithmically
·  Ability to write block procedures
·  Ability to write complex routines
·  Ability to write programming code
·  Knowledge of application design
·  Knowledge of one or more programming languages
·  Knowledge of query and reporting tools

 Database Design and Support
 Desktop Applications