TechSETS has developed a comprehensive matrix of skills needed to support technology services in California schools.

Below are identified services, arranged by category. Within each category, services are broken into related tasks and skills needed to support the service. TechSETS, working with training providers and others, is continually aligning training and other resources to the tasks and skills for improved access to appropriate training.



Software
Essential services to be provided:
 Custom Application Development Services
 Database Design and Support
 Desktop Applications
Related Tasks:
 Analyze desktop software requirements
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Related Skills:
·  Ability to design and conduct user surveys
·  Ability to develop cost/benefit analysis for desktop software products
·  Ability to map requirements to product solutions
·  Knowledge of desktop software products

 Assist users with using desktop software
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Related Skills:
·  Ability to communicate solutions clearly and at appropriate levels
·  Ability to copy files to/from a floppy disk
·  Ability to insert and access a CD
·  Ability to integrate with other devices (e.g. - PDA, organizer)
·  Ability to listen and interpret user concerns and statements
·  Ability to navigate the user interface
·  Ability to schedule and prioritize
·  Ability to send and receive e-mail
·  Ability to use database software
·  Ability to use presentation software
·  Ability to use project management software
·  Ability to use spreadsheet software
·  Ability to use word processing software
·  Interpersonal communication skills

 Install and maintain desktop software
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Related Skills:
·  Ability to configure desktop product options
·  Ability to create network software installation share points
·  Ability to develop schedules
·  Ability to install and upgrade desktop software
·  Ability to install service packs and hot fixes
·  Ability to troubleshoot installation problems
·  Understanding of file management concepts