TechSETS Skills Matrix



Planning & Management

 Administrative Systems Support (e.g. - student information, budget, inventory)

 Analyze requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for components
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of components


 Design and implement administrative system
·Ability to define and communicate the vision
·Ability to document and present recommendations
·Ability to evaluate effectiveness of solution
·Ability to involve and guide groups of stakeholders in the analysis process
·Ability to negotiate and work with vendors and consultants
·Knowledge of Administrative Systems processes
·Knowledge of and ability to implement change management procedures
·Knowledge of computerized Budget Development systems
·Knowledge of existing/alternative/comparable systems
·Knowledge of procurement processes


 Asset Management

 Analyze business processes
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to evaluate scope and value against available resources
·Ability to map requirements to product solutions
·Interpersonal communication skills


 Develop and implement policies
·Ability to anticipate impact of policy decisions
·Ability to anticipate policy needs
·Ability to collect and maintain inventory of assets
·Knowledge of common asset management policies
·Knowledge of existing/alternative/comparable systems


 Coordination of Discount Programs (e.g. - E-Rate, CTF)

 Analyze application process
·Ability to interpret guidelines
·Understanding of State and Federal guidelines


 Collect and compile necessary application data
·Ability to analyze needs
·Ability to assess assets
·Ability to codify acceptable contracts (limited exposure)
·Ability to design and implement application processes
·Ability to indentify and communicate with local/regional/state agencies
·Ability to negotiate and work with vendors and consultants


 Maintain records
·Ability to collect and maintain inventory of assets
·Ability to create and use databases
·Knowledge of accounting processes
·Knowledge of current network infrastructure
·Knowledge of current pricing


 Staffing and Evaluation

 Manage technical operations
·Ability to assess appropriate staffing ratios
·Ability to evaluate and manage workload
·Ability to interpret service and level agreements
·Knowledge of effective management/evaluation strategies
·Knowledge of organizational and strategic planning


 Systems Backup and Disaster Recovery

 Analyze server backup & restore requirements
·Ability to map requirements to product solutions
·Knowledge of server backup & recovery options
·Knowledge of server data and directory structure
·Understanding of costs related to data loss
·Understanding of costs related to down time


 Analyze workstation backup & restore requirements
·Ability to design and conduct user surveys
·Ability to map requirements to product solutions
·Knowledge of data backup & restore strategies
·Knowledge of data backup software and hardware
·Understanding of costs related to data loss
·Understanding of costs related to down time


 Implement server backup & restore system
·Ability to create network file shares
·Ability to develop data backup & restore procedures
·Ability to develop data backup schedules
·Ability to document recovery procedures
·Ability to install service packs and hot fixes
·Ability to operate tape and backup devices
·Ability to perform server data recovery procedures
·Ability to use data backup software
·Knowledge of data backup & restore strategies
·Knowledge of data backup software and hardware
·Knowledge of server backup & recovery options
·Knowledge of server data and directory structure
·Understanding of proper media storage


 Implement workstation backup & restore system
·Ability to convey importance of backup procedures to end-users
·Ability to create network file shares
·Ability to develop data backup & restore procedures
·Ability to develop data backup schedules
·Ability to document data recovery procedures
·Ability to install service packs and hot fixes
·Ability to perform data recovery procedures
·Ability to use data backup software
·Knowledge of data backup & restore strategies
·Knowledge of data backup software and hardware
·Knowledge of data backup software installation and configuration
·Understanding of proper media storage


 Technical and End User Documentation

 Analyze documentation requirements
·Ability to design and conduct user surveys
·Ability to identify documentation gaps
·Ability to synthesize information from various sources
·Knowledge of technical and appropriate end user writing styles


 Develop written documentation
·Ability to convey information in non-technical terms
·Ability to document and communicate clearly
·Ability to efficiently maintain documentation for future retrieval
·Ability to evaluate effectiveness of written documentation
·Ability to use deductive reasoning
·Excellent oral and written communication skills
·Knowledge of current technical writing tools and techniques


 Technology Planning Support

 Provide support for technology planning
·Ability to convey information in non-technical terms
·Ability to design and conduct user surveys
·Ability to document and communicate clearly
·Ability to evaluate effectiveness of written documentation
·Interpersonal communication skills
·Understanding of State and Federal guidelines


 Technology Procurement and Evaluation (hardware, software, services)

 Assess acquisition needs
·Ability to assess assets
·Ability to codify acceptable contracts (limited exposure)
·Ability to negotiate with stakeholders
·Ability to negotiate with vendors
·Knowledge of acquisition options and alternatives


 Create proposal for acquisition
·Ability to create/evaluate specifications
·Knowledge of Administrative Systems processes
·Knowledge of bidding, negotiations, and contracting
·Knowledge of current network infrastructure
·Knowledge of current pricing
·Knowledge of hardware components
·Knowledge of software packages


 Evaluate technology acquisition
·Ability to map requirements to product solutions
·Knowledge of evaluation techniques


 Perform contract tracking and oversight
·Ability to manage projects
·Ability to negotiate and work with vendors and consultants
·Knowledge of contract conditions
·Knowledge of installation and support specifications
·Knowledge of legal requirements (e.g. - Ed Code, public contracts)
·Knowledge of licensing alternatives


 Training

 Analyze user training requirements
·Ability to assess training needs
·Ability to develop cost/benefit analysis for user training
·Ability to map requirements to product solutions
·Interpersonal communication skills


 Deliver user training
·Ability to assess instructor needs
·Ability to design and evaluate training facilities
·Ability to develop and use visual aids
·Ability to develop lesson plans
·Ability to listen effectively
·Ability to manage difficult behaviors
·Ability to manage, use and model the technology required
·Ability to present concepts
·Ability to solicit and use feedback
·Ability to understand learning styles
·Interpersonal communication skills
·Knowledge of sound pedagogical practices


 Design user training plan
·Ability to assess resource requirements
·Ability to assess training needs
·Ability to develop training curriculum
·Ability to evaluate effectiveness of training
·Ability to market training availability
·Ability to utilize trends in planning
·Knowledge of national and state standards
·Knowledge of training curriculum



Hardware

 Computer Workstation

 Analyze computer requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for computer hardware
·Ability to map requirements to product solutions
·Ability to set hardware standards
·Knowledge of hardware components
·Knowledge of software packages


 Assist users with basic tasks
·Ability to perform basic computing functions
·Ability to troubleshoot basic problems


 Install and maintain computer application software
·Ability to install and upgrade commercial off-the-shelf software products
·Ability to install and upgrade desktop software
·Ability to install and upgrade e-mail client software
·Ability to install and upgrade web browser
·Ability to install service packs and hot fixes
·Ability to troubleshoot application software installation problems


 Install and maintain computer hardware
·Ability to configure disk controllers
·Ability to configure system BIOS
·Ability to connect computer cables
·Ability to install computer peripherals (e.g. - disk drives, network cards)
·Ability to install computer system memory
·Ability to lift 50 lbs.
·Ability to troubleshoot computer hardware problems


 Install and maintain computer operating system
·Ability to configure operating system
·Ability to configure printers
·Ability to install and upgrade operating system
·Ability to install hardware drivers
·Ability to install service packs and hot fixes
·Ability to perform basic network configuration
·Ability to troubleshoot Operating System installation problems


 Plan for computer installation
·Ability to develop schedules
·Interpersonal communication skills
·Knowledge of application software installation/upgrade procedures
·Knowledge of computer hardware power requirements


 Plan for computer maintenance
·Interpersonal communication skills
·Knowledge of computer hardware maintenance options and procedures
·Knowledge of computer software maintenance options and procedures


 Plan for computer purchase
·Ability to develop budgets
·Ability to develop schedules
·Ability to negotiate contracts
·Ability to solicit vendor offerings
·Interpersonal communication skills
·Knowledge of computer hardware purchasing process
·Knowledge of current computer software pricing
·Knowledge of current pricing
·Knowledge of software licensing agreements
·Knowledge of software purchasing process


 Desktop Security

 Analyze computer workstation security requirements
·Ability to design and conduct user surveys
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of virus protection strategies
·Understanding of security risks


 Implement computer workstation security
·Ability to configure browser security options
·Ability to configure local computer security policy
·Ability to configure login authentication parameters
·Ability to establish and monitor procedures
·Ability to install and configure anti-virus software
·Knowledge of remote access issues
·Understanding of best security practices


 Maintain computer workstation security
·Ability to audit security-related operations
·Ability to configure browser security options
·Ability to configure local computer security policy
·Ability to configure login authentication parameters
·Ability to install and configure anti-virus software
·Ability to install security patches and hot fixes
·Ability to update anti-virus definitions


 Low Voltage Systems (e.g. - alarms, bells)

 Analyze system requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to map requirements to product solutions
·Interpersonal communication skills


 Analyze user training requirements
·Ability to assess training needs
·Ability to develop cost/benefit analysis for user training
·Ability to map requirements to product solutions
·Interpersonal communication skills


 Install and maintain low voltage systems
·Ability to analyze collected performance logs
·Ability to assess current hardware inventory
·Ability to assess security risks
·Knowledge of fire system requirements
·Knowledge of security system requirements
·Knowledge of state and local building code/laws/regulations requirements
·Knowledge of state and local contractor requirements


 Install low voltage systems
·Ability to configure low voltage systems
·Ability to install low voltage systems
·Ability to troubleshoot low voltage systems
·Knowledge of state and local building code/laws/regulations requirements
·Knowledge of state and local contractor requirements


 Peripheral Support (e.g. - printers, scanners)

 Analyze requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for components
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of components


 Install hardware
·Ability to configure resource settings for hardware
·Ability to install device drivers
·Ability to install hardware
·Ability to resolve hardware conflicts
·Understanding of compatibility issues


 Install software
·Ability to configure software settings
·Ability to develop schedules
·Ability to install service packs and hot fixes
·Ability to install software
·Ability to troubleshoot software installation problems
·Understanding of compatibility issues


 Maintain peripherals
·Ability to monitor bandwidth load
·Ability to perform basic maintenance
·Ability to troubleshoot problems
·Ability to update device drivers
·Understanding of administrative roles



Software

 Custom Application Development Services

 Analyze business processes
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to evaluate scope and value against available resources
·Ability to map requirements to product solutions
·Interpersonal communication skills


 Analyze customer requests and explain capabilities
·Ability to compare needs with existing software
·Ability to conduct customer interview and assess needs
·Ability to produce results within a given time frame
·Ability to provide product demonstration to customer


 Create Software
·Ability to break requests into functional tasks
·Ability to compile, link and set code
·Ability to create test scenarios
·Ability to diagram business logic
·Ability to document and present recommendations
·Ability to manage projects
·Ability to negotiate and work with vendors and consultants
·Ability to perform software quality assurance (Q&A)
·Ability to sequence and prioritize components
·Ability to think algorithmically
·Ability to write block procedures
·Ability to write complex routines
·Ability to write programming code
·Knowledge of application design
·Knowledge of one or more programming languages
·Knowledge of query and reporting tools


 Database Design and Support

 Analyze database needs
·Ability to assess user needs
·Ability to determine how facts relate to other data
·Ability to examine raw data in different views and context
·Ability to map requirements to product solutions
·Ability to perform operation, tactical and strategic analysis
·Interpersonal communication skills
·Understanding of how data reflects business goals and objectives


 Configure data warehousing services
·Ability to populate data warehouse structures
·Understanding of cube properties
·Understanding of data mining
·Understanding of data transformation services
·Understanding of dimension settings and types
·Understanding of multi-dimentional expressions
·Understanding of partition types


 Configure database security
·Ability to assign and audit user access by resource
·Ability to secure user authentication
·Understanding Administrator security
·Understanding database roles
·Understanding dimension security


 Design database schema
·Ability to design extract, transform, and load programs
·Ability to develop or acquire data warehouse applications
·Ability to use database design and modeling software
·Knowledge of front-end/back-end design
·Knowledge of interface design
·Knowledge of relational models
·Understanding of data warehouse data flow
·Understanding of multidimensional data analysis
·Understanding of multidimensional data storage
·Understanding of network communication protocols
·Understanding of network infrastructure and services
·Understanding role of data marts
·Understanding role of data warehouse
·Understanding role of staging area


 Install database analysis services
·Ability to install service packs and hot fixes
·Ability to troubleshoot installation problems
·Understanding hardware requirements for SQL server analysis services
·Understanding of administrative roles


 Install database server
·Ability to configure services and related security
·Ability to install service packs and hot fixes
·Ability to troubleshoot installation problems
·Understanding hardware and component requirements for database server
·Understanding of administrative roles


 Monitor database performance
·Ability to set server performance metrics (traces and logs)
·Understanding of analysis services processing
·Understanding of resources that affect database performance


 Optimize database performance
·Ability to analyze collected performance logs
·Ability to tune resources that affect database performance
·Understanding of analysis services processing


 Optimize database storage
·Ability to use storage design tools
·Knowledge of data storage models
·Understanding of Analysis server aggregations


 Desktop Applications

 Analyze desktop software requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for desktop software products
·Ability to map requirements to product solutions
·Knowledge of desktop software products


 Assist users with using desktop software
·Ability to communicate solutions clearly and at appropriate levels
·Ability to copy files to/from a floppy disk
·Ability to insert and access a CD
·Ability to integrate with other devices (e.g. - PDA, organizer)
·Ability to listen and interpret user concerns and statements
·Ability to navigate the user interface
·Ability to schedule and prioritize
·Ability to send and receive e-mail
·Ability to use database software
·Ability to use presentation software
·Ability to use project management software
·Ability to use spreadsheet software
·Ability to use word processing software
·Interpersonal communication skills


 Install and maintain desktop software
·Ability to configure desktop product options
·Ability to create network software installation share points
·Ability to develop schedules
·Ability to install and upgrade desktop software
·Ability to install service packs and hot fixes
·Ability to troubleshoot installation problems
·Understanding of file management concepts



Networking

 Internetworking (WAN/MAN) Infrastructure

 Analyze internetworking (WAN/MAN) requirements
·Ability to map requirements to product solutions
·Knowledge of existing infrastructure
·Knowledge of Internet protocols
·Knowledge of network hardware components
·Understanding of client/server communications
·Understanding of network addressing
·Understanding of Wide Area Network communications


 Design internetwork (WAN/MAN)
·Ability to capture and analyze network traffic
·Ability to design and conduct user surveys
·Ability to develop a disaster recovery plan
·Ability to develop budgets
·Ability to develop network security policies
·Ability to diagram network topology
·Ability to map requirements to product solutions
·Knowledge of available telecommunication services
·Knowledge of carrier demarcation equipment
·Knowledge of existing infrastructure
·Knowledge of federal and state discount programs (e.g. - E-Rate, DAS)
·Knowledge of network hardware components
·Understanding of best security practices
·Understanding of client/server communications
·Understanding of network addressing
·Understanding of network communication protocols
·Understanding of Wide Area Network communications


 Implement and maintain internetworking (WAN/MAN)
·Ability to capture and analyze network traffic
·Ability to configure network addressing
·Ability to configure network hardware
·Ability to configure network security parameters
·Ability to connect network cables
·Ability to coordinate services of telecommunication carriers
·Ability to create and manage user accounts
·Ability to implement a disaster recovery plan
·Ability to install network hardware components
·Ability to install network media
·Ability to install network router, switch, hub and bridge hardware
·Ability to install network software
·Ability to negotiate and work with telecommunication carriers
·Ability to negotiate and work with vendors and consultants
·Ability to share network resources
·Ability to troubleshoot network connectivity problems
·Knowledge of network hardware components
·Understanding of best security practices
·Understanding of client/server communications
·Understanding of network communication protocols
·Understanding of Wide Area Network communications


 Network Printing Services

 Analyze printing requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for print service components
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of network bandwidth demands
·Knowledge of print service components


 Install printers
·Ability to configure access control settings
·Ability to configure network settings
·Ability to connect printer cables
·Ability to install print device drivers
·Ability to troubleshoot printer installation problems
·Understanding of administrative roles


 Maintain printers
·Ability to establish and monitor print queues
·Ability to perform basic printer maintenance
·Ability to troubleshoot printing problems
·Ability to update print device drivers
·Knowledge of network bandwidth demands
·Understanding of administrative roles


 Network Security

 Analyze computer network security requirements
·Ability to design and conduct user surveys
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of security strategies
·Knowledge of Virtual Private Network (VPN)
·Understanding of best security practices


 Implement computer network security
·Ability to configure domain level security polices
·Ability to configure login authentication parameters
·Ability to configure security auditing
·Ability to create Virtual Private Networks
·Ability to install and configure anti-virus software
·Ability to install and configure firewall software
·Ability to install intrusion detection systems
·Ability to monitor network traffic
·Ability to secure network hardware components
·Implement NAT and associated routing configurations
·Understanding of best security practices


 Maintain computer network security
·Ability to add and remove computer accounts
·Ability to audit security-related operations
·Ability to change configuration of domain level security policy
·Ability to change configuration of firewall software
·Ability to create and manage user accounts
·Ability to install security patches and hot fixes
·Ability to monitor and analyze intrusion detection systems
·Ability to monitor network traffic
·Ability to update anti-virus definitions


 Plan computer network security
·Ability to develop schedules
·Ability to perform risk assessment
·Design NAT and routing infrastructure
·Knowledge of current network infrastructure and services
·Understanding of best security practices


 Networking (LAN) Infrastructure

 Analyze Local Area Network Requirements
·Ability to map requirements to product solutions
·Knowledge of existing infrastructure
·Knowledge of network communication protocols
·Knowledge of network hardware components
·Understanding of client/server communications
·Understanding of network addressing


 Design Local Area Network
·Ability to capture and analyze network traffic
·Ability to design and conduct user surveys
·Ability to develop a disaster recovery plan
·Ability to develop budgets
·Ability to develop network security policies
·Ability to diagram network topology
·Ability to map requirements to product solutions
·Knowledge of existing infrastructure
·Knowledge of network hardware components
·Knowledge of relevant standards (e.g. - IEEE, ANSI, EIA/TIA)
·Understanding of best security practices
·Understanding of client/server communications
·Understanding of network addressing
·Understanding of network communication protocols


 Implement and maintain Local Area Network Plan
·Ability to capture and analyze network traffic
·Ability to configure network addressing
·Ability to configure network hardware
·Ability to configure network security parameters
·Ability to connect network cables
·Ability to create and manage user accounts
·Ability to implement a disaster recovery plan
·Ability to install network hardware components
·Ability to install network media
·Ability to install network software
·Ability to share network resources
·Ability to troubleshoot network connectivity problems
·Knowledge of network hardware components
·Understanding of best security practices
·Understanding of network communication protocols


 Servers (e.g. - file, print, e-mail, web)

 Analyze server requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for server hardware
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of hardware components
·Knowledge of software packages
·Understanding of load/scalability limitations


 Implement server
·Ability to configure default printer
·Ability to configure disk controllers
·Ability to configure server operating system
·Ability to configure system BIOS
·Ability to connect server cables
·Ability to install and upgrade operating system
·Ability to install hardware drivers
·Ability to install server peripherals; e.g., disk drives, network cards
·Ability to install server system memory
·Ability to install service packs and hot fixes
·Ability to lift 50 lbs.
·Ability to perform basic network configuration
·Ability to troubleshoot application software installation problems
·Ability to troubleshoot Operating System installation problems
·Ability to troubleshoot server hardware problems


 Provide application technical support
·Ability to troubleshoot application software installation problems
·Ability to troubleshoot connectivity through firewall
·Ability to troubleshoot network connectivity problems
·Interpersonal communication skills


 Secure servers
·Ability to configure security options
·Ability to install and configure anti-virus software
·Understanding of best security practices


 Telephone Services

 Analyze phone service requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis
·Ability to map requirements to product solutions
·Ability to negotiate and work with vendors and consultants
·Interpersonal communication skills
·Knowledge of available telecommunication services
·Understanding of various telephony options (e.g. - VoIP, PBX)


 Implement phone services
·Ability to coordinate services of telecommunication carriers
·Ability to deliver end-user training
·Ability to develop budgets
·Ability to develop written documentation
·Ability to manage projects
·Ability to negotiate and work with vendors and consultants
·Knowledge of existing infrastructure



Multimedia

 Audio/Video Conferencing

 Analyze audio/video conferencing requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for conferencing components
·Ability to map requirements to product solutions
·Knowledge of audio/video conferencing components


 Assist users with audio/video conferencing
·Ability to answer incoming calls to the audio conferencing bridge
·Ability to configure advanced audio/video conferencing features
·Ability to deliver end-user training
·Ability to develop schedules
·Ability to develop training curriculum
·Ability to process conferencing reservation requests
·Interpersonal communication skills


 Design audio/video conferencing system
·Ability to map requirements to product solutions
·Knowledge of audio/video conferencing components
·Knowledge of audio/video encryption and security issues
·Knowledge of audio/video switches and control systems
·Knowledge of network infrastructure
·Knowledge of operating systems
·Knowledge of video bridging and video codecs
·Understanding of audio/video transmission networks


 Implement audio/video conferencing system
·Ability to answer incoming calls to the audio conferencing bridge
·Ability to build and connect audio/video cables
·Ability to develop schedules
·Ability to install and configure audio video switches, control systems and projectors
·Ability to install audio/video switches, control systems and projectors
·Ability to match appropriate technology to an event
·Ability to operate audio/video conferencing components
·Ability to process conferencing reservation requests
·Ability to setup audio/video conference
·Ability to troubleshoot audio/video system problems
·Ability to troubleshoot network connectivity problems
·Interpersonal communication skills
·Knowledge of audio/video conferencing components
·Knowledge of equipment integration (e.g. - cameras, VCR, computer)
·Knowledge of operating systems


 Streaming Media

 Analyze requirements for media streaming
·Ability to assess user needs
·Ability to develop cost/benefit analysis for Internet-based video streaming
·Ability to map network hardware to network performance requirements
·Ability to map requirements to product solutions
·Ability to measure network bandwidth utilization
·Interpersonal communication skills
·Knowledge of Internet-based video streaming components
·Knowledge of network hardware components
·Understanding of media distribution options (e.g. - live webcasts, on-demand)


 Design and implement media streaming
·Ability to anticipate bandwidth requirements
·Ability to configure browser security options
·Ability to configure network addressing
·Ability to configure network hardware
·Ability to create route tables
·Ability to install service packs and hot fixes
·Ability to install software
·Ability to troubleshoot network connectivity problems
·Knowledge of web browser components and options
·Understanding of client/server communications
·Understanding of distributed media production issues
·Understanding of Internet protocols
·Understanding of network communication protocols
·Understanding of network infrastructure and services



Internet/Online

 E-mail

 Analyze e-mail requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for e-mail software
·Ability to map requirements to product solutions
·Interpersonal communication skills
·Knowledge of e-mail software packages


 Assist users with e-mail tasks
·Ability to attach/save attachments to/from e-mail messages
·Ability to deliver end-user training
·Ability to develop schedules
·Ability to navigate e-mail client user interface
·Ability to perform basic e-mail client configuration
·Ability to send and receive e-mail
·Ability to troubleshoot user problems
·Ability to use scheduling/calendaring software
·Interpersonal communication skills


 Configure and maintain e-mail servers
·Ability to backup and restore e-mail system database
·Ability to configure connectors to external mail systems
·Ability to configure e-mail client settings
·Ability to configure message routing and directory replication
·Ability to configure messaging system security
·Ability to configure messaging system services
·Ability to create address lists
·Ability to create mailboxes and configure mailbox properties
·Ability to create user e-mail profiles
·Ability to install and upgrade e-mail client software
·Ability to install and upgrade e-mail server software
·Ability to install service packs and hot fixes
·Ability to monitor and analyze e-mail server performance
·Ability to troubleshoot e-mail software installation problems
·Ability to troubleshoot network connectivity problems
·Understanding of administrative roles
·Understanding of Internet protocols
·Understanding of messaging system architecture


 Configure Domain Name Service (DNS)
·Ability to configure Host and Pointer records
·Ability to configure Start of Authority (SOA) records
·Ability to configure zone file replication
·Ability to configure zone files
·Ability to troubleshoot name resolution problems
·Understanding of Domain Name Space
·Understanding of Internet protocols
·Understanding of Name Server registration
·Understanding of Resource Records


 Configure e-mail client software
·Ability to configure e-mail client settings
·Ability to create user e-mail profiles
·Ability to troubleshoot installation problems
·Ability to troubleshoot network connectivity problems
·Knowledge of e-mail client software options


 Plan for e-mail services
·Ability to assess status of current network
·Ability to determine hardware requirements to support e-mail system
·Ability to determine user e-mail client requirements
·Ability to develop budgets
·Ability to develop schedules
·Ability to develop standards
·Ability to plan naming and addressing conventions
·Interpersonal communication skills
·Knowledge of Acceptable Use Plans (AUP)
·Knowledge of current client/server e-mail software pricing
·Knowledge of software licensing agreements
·Knowledge of software purchasing process
·Knowledge of virus protection strategies
·Understanding of administrative roles
·Understanding of connectivity to external e-mail systems
·Understanding of e-mail client features and security
·Understanding of Internet protocols
·Understanding of messaging system architecture
·Understanding of network infrastructure and services


 Secure e-mail servers
·Ability to audit e-mail server usage
·Ability to configure messaging system security
·Ability to install and configure e-mail server anti-virus software
·Understanding of administrative roles
·Understanding of best security practices
·Understanding of e-mail server permissions and policies


 Filtering

 Analyze filtering options
·Ability to develop cost/benefit analysis for filtering options
·Ability to develop cost/benefit analysis for network hardware
·Ability to map network hardware to network performance requirements
·Ability to measure network bandwidth utilization
·Knowledge of Internet child safety requirements
·Knowledge of network hardware components
·Understanding of local, State and Federal guidelines


 Install and maintain filtering
·Ability to configure server filtering options
·Ability to configure web browser access control and security options
·Ability to develop and interpret policies
·Ability to install web browser filtering software
·Knowledge of Acceptable Use Plans (AUP)
·Knowledge of Internet protocols
·Knowledge of web browser components and options
·Understanding of client/server communications


 Internet Access

 Analyze Internet access requirements
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for hardware/software
·Ability to develop cost/benefit analysis for services
·Ability to map requirements to product solutions
·Knowledge of discount programs
·Knowledge of hardware components
·Knowledge of Internet access options (e.g. - broadband, satellite, T1)
·Knowledge of network components


 Implement and maintain Internet access
·Ability to anticipate bandwidth requirements
·Ability to codify acceptable contracts (limited exposure)
·Ability to coordinate services of telecommunication carriers
·Ability to map network hardware to network performance requirements
·Ability to measure network bandwidth utilization
·Ability to negotiate and work with vendors and consultants
·Knowledge of available telecommunication services


 Web Presence

 Analyze Web presence requirements
·Ability to assess user needs
·Ability to design and conduct user surveys
·Ability to develop cost/benefit analysis for in-house versus third-party hosting
·Ability to develop cost/benefit analysis for server platform
·Knowledge of web server platforms
·Understanding of existing network infrastructure and services
·Understanding of web server function and capability


 Develop dynamic Web content
·Ability to add graphics and hyperlinks to a web page
·Ability to control web navigation through Hyperlinks
·Ability to create sound, animation and video for web pages
·Ability to create web graphics images
·Ability to create web input forms
·Ability to create web page tables and frames
·Ability to design web content layout
·Ability to send and receive e-mail via handheld devices
·Ability to use web publishing tools
·Ability to write client-side scripting code
·Ability to write database query code
·Ability to write Hypertext Markup Language (HTML) code
·Ability to write server-side scripting code
·Ability to write XML code
·Knowledge of Web site management strategies
·Understanding of client-side scripting languages (e.g. - JavaScript, VBScript)
·Understanding of Hypertext Markup Language (HTML)
·Understanding of server-side scripting languages (e.g. - ASP, PHP, JSP)
·Understanding of web server/database integration
·Understanding of XML


 Develop static Web content
·Ability to control web navigation through Hyperlinks
·Ability to create sound, animation and video for web pages
·Ability to create web graphics images
·Ability to create web page tables and frames
·Ability to design web content layout
·Ability to send and receive e-mail via handheld devices
·Ability to use web publishing tools
·Ability to write Hypertext Markup Language (HTML) code
·Knowledge of Web site management strategies
·Understanding of Hypertext Markup Language (HTML)


 Maintain Web presence
·Ability to assess security risks
·Ability to configure web server home pages and directories
·Ability to configure web server security
·Ability to configure web server services
·Ability to install service packs and hot fixes
·Knowledge of Internet protocols
·Knowledge of local policies and procedures
·Understanding of best security practices
·Understanding of client/server communications
·Understanding of TCP/IP ports